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2010/11/27 - Conflict management seminar

posted Nov 15, 2010, 4:32 PM by Anton Dubov   [ updated May 1, 2011, 11:51 AM ]
Most people don't really think about how they approach conflict. It just happens. When conflicts arise we tend to play out our roles like scripts based on our behavioral and conflict styles. Effective conflict management can only be achieved when an individual begins to really see how her or his conflict style is actually self-destructive. This seminar will examine conflict styles and allow participants to really see their own self-destructive behavior patterns.

Topics we will cover are:
  • The Purpose of Conflict
  • Getting to the Heart of the Problem
  • Dealing with Uncomfortable Feelings
  • Defining a Difficult Person
  • Turning Arguments into Discussions
  • Defusing Blame
  • Active Listening and Responding
  • Understanding the Roles People Play
  • Achieving a Different Outcome
  • Dealing with Strong Feelings
  • Delivering Bad News
  • Feeding the Solution Not the Problem
  • Creating Win-Win:
    • Achieving
    • Resolution
Effective conflict management is situational. That is, you must apply emotional intelligence to deal with each person and situation differently. Conflict is present in every organization, and if people are resolving their conflicts with win-win outcomes, the result is effective teamwork. But if conflicts aren't resolved, working relationships erode and the result is a growing morale problem that needs attention.

SpeakerCorey Atkinson, Performance Training Specialist, Dimensions of Leadership

Corey has over 15 years of experience as a presentation and learning consultant for a variety of training and development companies and market research firms.  Today, he focuses on organizational development and change management - strategic planning, executive teambuilding, training and development and performance management. 


Corey is a technical expert in the area of performance development, with a focus on adult learning, training of trainers, training methodologies, leadership development, and organizational capacity building.  He is a highly professional speaker and dynamic training facilitator.  Corey’s business savvy is built on his experience in sales and marketing, communications, human behavior and performance development. 

Just some of the clients he has delivered results for include:

The News Group, City of Toronto, Aviva Insurance, Toronto and Peel District School Boards, Rogers, Loyalty Group, Pfizer and CIBC Wealth Management Division, York and Ryerson Universities and Bausch & Lomb.

His enthusiasm for experiential learning is rooted in creating fun, relevant and engaging opportunities for individuals and teams to discover new possibilities for themselves. He is a business advisor and mentor to small businesses and presentation coach. Outside of Dimensions of Leadership, Corey is an active Board of Advisor for an international student business organization.

When it comes to working with clients - Corey generates exceptional results when given the opportunity to contribute from the needs analysis and concept stages of an initiative right through to delivery and measurement of the outcomes. 

 Date: Saturday, November 27, 2010
 Time: 10:30 am – 12:00 pm
 Location:  North York Central Library,  Room 2/3
5120 Yonge Street, Toronto, ON
M2N 5N9 (Map)
 Registration: Link
 Cost: $10 for members, 
$20 for non-members; 
$5 for student members,  
$10 for student non-members;
(Collected at the location, at 10:00am)